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ServiceLoop Live Series

Introducing ServiceLoop Live Series – your gateway to insightful conversations with industry leaders in the field service sector.

Join us for the next ServiceLoop Live episode on June 05, 2025 as we dive into the topic “Lessons in Crisis and The Importance of Human Connection” with Timothy Thomas Boehne, Vice President of Services at Cornelius Systems, Inc.!

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Mobility is about far more than getting from A to B. In this episode, Danny Reitamo shares how TCS manages one of Switzerland’s largest mobile service operations, the role of expert knowledge in complex diagnostics, and where AI could support the future of roadside assistance.

Danny Reitamo
Head of Roadside Assistance
Watch Episode #14
Large Language Models are moving from hype to real application. In this episode, Dr. Jochen Wulf explores where they create value in service and how companies can approach implementation and human–AI collaboration in practice.

PD Dr. habil. HSG Jochen Wulf
Senior Lecturer at ZHAW Zurich University of Applied Sciences
Watch Episode #13
Service is being redefined at a strategic level. In this episode, Carsten Neugrodda discussed how automation, AI, and new service models are reshaping roles and business expectations. The conversation explored how much AI service really needs and whether automation addresses the skills gap.

Carsten Neugrodda
Managing Director of the Kundendienst Verband Deutschland
Watch Episode #12
Service only works when tools match reality. In this episode, Mariusz Sliwka talks about everyday service work from a practitioner’s perspective. The discussion explored what slows technicians down, what really helps in the field, and how digital tools and AI can support service without getting in the way.

Mariusz Sliwka
Service Manager at Primulator Poland
Watch Episode #11
Leading through crisis requires empathy and adaptability. In this episode, Timothy Thomas Boehne shares leadership lessons from the pandemic, highlighting the importance of human connection, the evolving role of AI, and how to stay grounded in a world of automation and change.

Timothy Thomas Boehne
Vice President of Services at Cornelius Systems Inc.
Watch Episode #10
Career pivots take courage and the right mindset. In this episode, Samantha shares her journey from law to biomedical engineering, offering insights on recognizing the need for change, creating new opportunities, and navigating uncertainty with resilience.

Samantha Broaddus
Associate Director – Global Field Service at Bruker
Watch Episode #9
This episode explores the human side of sustainability in field service. Gabriel discusses how to foster a supportive environment for technicians, address the needs of mid-level team members, and implement strategies for long-term success. .

Gabriel Gomez
Director of Service Americas at Biotage
Watch Episode #8
Pamela shares her journey in STEM and how GE Healthcare’s program empowers young girls to pursue STEM careers, building confidence from the middle school level.

Pamela Stater
Executive, Customer Operations at GE Healthcare
Watch Episode #7
Jeremy shares challenges DISH technicians face and how the company is using AI and other innovative tools to improve day-to-day efficiency without sacrificing performance.

Jeremy Scholl
Vice President, in Home Services at DISH Network
Watch Episode #6
Amy brings a wealth of experience and insights to the table. She shares her personal journey, the challenges she's faced, and the lessons learned in the service industry.

Amy Cendaña
Director, Global Services at Thermo Fisher Scientific
Watch Episode #5
This episode focuses on the revolutionary impact of Generative AI in the field service industry. Jean-Thomas Célette, CEO at Coresystems AG, shared his extensive insights and experience.

Jean-Thomas Célette
CEO at Coresystems
Watch Episode #4
Moving into a managerial role in field service requires technical skills, leadership, and customer insight. Yennifer Pena shared key challenges and advice for aspiring managers.

Yennifer Pena
Field Service Manager at Hyosung
Watch Episode #3
Leadership in field service is impacting customer satisfaction and team efficiency. Juan shares insights from his experience on effective leadership and driving service excellence.

Juan Cruz
Director, Service Operations NA at Haemonetics
Watch Episode #2
With years of expertise, Fabio shares valuable insights and strategies, along with personal anecdotes, on attracting and retaining top talent in the evolving field service landscape.

Fabio Raffone
Vice President Service Operation US at Tetra Pak
Watch Episode #1