As pioneers in field service management, we continue to stand by our clients. Now, our high-performing team is ready to take it to the next level. By leveraging AI and automation, we aim to redefine how service organizations operate—making knowledge more accessible, workflows more efficient, and problem-solving faster.
We are driven by curiosity, always looking for the next innovation to make our customers even more successful. Every day. Unconditionally.
With this vision in mind, we developed InsightLoop, an AI-powered solution that transforms how service teams access and apply knowledge. More than just a faster way to search technical documentation, InsightLoop provides instant, AI-driven insights that help service agents, technicians, and customers resolve issues faster.
By aggregating product documentation, service records, and past resolutions into a single intelligent system, InsightLoop ensures the right information is always at your fingertips—boosting efficiency, reducing downtime, and improving first-time fix rates.
Coresystems AG was founded in 2006 to create innovative service solutions, initially focusing on adding modules to the SAP Business One ERP system. We developed Coresuite to help clients streamline service and billing processes. Recognizing the potential of cloud and mobile solutions, we later created our FSM solution, pioneering Field Service Management software.
In 2018, SAP acquired our FSM product in a carve-out, making it a standard offering in the SAP portfolio. Coresystems AG remains an independent company and has since evolved into a global service provider for digital service processes.
